| Help Desk
What is software is required to view videos on LifeStream?
I can’t see the video playing.
Why are the videos freezing or choppy?
How do I enlarge the video to Full Screen?
How do I close the full screen video to the smaller size video?
What is software is required to view videos on LifeStream?
Operating System:
Microsoft Windows 98 Second Edition, NT, 2000, ME and XP or:
Apple OS X.1, OS X.2.
Media Player:Flash Player:
Macromedia Flash Player 9.
To upgrade to the latest version of Macromedia Flash Player: Click here
Windows Media Player
To upgrade to latest version of Windows Media Player: Click here
To download the Media Player 9 codec packages for Media Player version 7 or 8: Click here
Browser:
Mozilla Fire Fox version 2.0 To upgrade to the latest version of Mozilla Firefox: Click here
Microsoft Internet Explorer 5.5 or later (preferred).
To upgrade to the latest version of Microsoft Internet Explorer: Click here
I can’t see the video playing.
Installation Instructions
- Installation of Adobe Flash Player may require administrative access to your PC, which is normally provided by your IT department. For the installation to succeed, you may be asked to close all open browser windows during the installation.
- Click the Download Now button above. A dialog box will appear asking you where to save the Installer.
- Save the Installer to your desktop, and wait for it to download completely.
- An Installer icon will appear on your desktop. Double-click on it.
- You may be prompted to close open browser windows to continue with the installation.
- You can verify the version you have installed by visiting the About Flash page.
If you have installation questions or need help troubleshooting Adobe Flash Player, go to our Support Center.
To get answers about Adobe Flash Player licensing, Macromedia Flash content development, and more in our list of Frequently Asked Questions (FAQ).
Why are the videos freezing or choppy?
Your video quality depends on the speed of your internet connection and the bit rate (dial up, low bandwidth or high bandwidth) that you choose to view your video. You should choose the video speed that matches your internet connection.
If you have dial up speed, you will not be able to stream video any faster than the dial up connection. If you have DSL or Broadband connection, you will be able to watch video in low bandwidth or even high bandwidth depending on how fast your internet connection. LifeStream offers multiple streaming speeds for to accommodate your internet connections.
Please be aware that even if you have high speed broadband internet connection, traffic congestion from users in your region or nation could interrupt or decrease your video performance.
How do I enlarge the video to Full Screen?
Click on the full screen on the video.
How do I close the full screen video to the smaller size video?
Press the close button on the top right corner of the full screen video and press play on the regular size video to continue watching the video.
Windows media player download http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology
Flash download
http://www.adobe.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash
Windows media codec
http://www.microsoft.com/windows/windowsmedia/forpros/format/codecdownload.aspx
Internet Explorer download
http://www.microsoft.com/windows/ie/ie6/downloads/critical/ie6sp1/default.mspx\
Frequently Asked questions about Flash
http://www.adobe.com/products/flashplayer/productinfo/faq/
Netscape download
http://browser.netscape.com/ns8/
Firefox download
http://www.mozilla.com/en-US/ |
